Verkaufsbedingungen

Neverness to Everness Merch – Terms and Conditions of Sale

Last Updated: 09/08/2026

Welcome to Neverness to Everness Merch (ntemerch.com). These Terms and Conditions of Sale ("Terms") govern every order placed through our website and establish the agreement between Neverness to Everness Merch ("we," "our," or "us") and you ("Customer," "you," or "your").

Before placing an order, please review these Terms carefully. By completing a purchase, you acknowledge that you have read, understood, and accepted these Terms together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Purpose

These Terms regulate the sale of products available on ntemerch.com and explain the rights and obligations of both customers and Neverness to Everness Merch throughout the entire purchasing process.

2. Acceptance of the Terms

When you submit an order through our website, you confirm that:

  • You have carefully read these Terms and Conditions of Sale.

  • You agree to follow all policies published on our website.

  • You have the legal capacity to enter into a purchase agreement.

  • All information provided during checkout is truthful, complete, and up to date.

Acceptance of these Terms is required before any order can be processed.

3. Products

Our store offers a wide range of fan-inspired merchandise based on the world of Neverness to Everness, including apparel, accessories, collectibles, and other themed products.

Product availability may change without prior notice.

We reserve the right to:

  • Introduce new products or discontinue existing ones.

  • Update product descriptions, specifications, or pricing.

  • Correct typographical or pricing errors.

  • Limit quantities on selected items when necessary.

While we strive to present products as accurately as possible, minor differences in colors, materials, sizing, or printed artwork may occur due to manufacturing techniques and individual display settings.

4. How Orders Are Placed

Purchasing from Neverness to Everness Merch is simple:

  1. Browse our collection and choose your favorite products.

  2. Add the selected items to your shopping cart.

  3. Enter your shipping and billing information.

  4. Review your order carefully.

  5. Accept these Terms and Conditions.

  6. Complete payment using one of the available secure payment methods.

Once your purchase has been successfully submitted, you will receive an order confirmation email.

Order Approval

Although we make every effort to fulfill every purchase, we reserve the right to refuse or cancel an order if:

  • Payment authorization cannot be completed.

  • A pricing or inventory error has occurred.

  • Fraudulent or suspicious activity is detected.

  • Customer information is incomplete or inaccurate.

  • Unexpected circumstances prevent order fulfillment.

If payment has already been collected, any approved cancellation will be refunded using the original payment method.

5. Prices and Payment Methods

Unless otherwise specified, all prices displayed on ntemerch.com are shown in U.S. Dollars (USD).

Shipping costs are calculated automatically during checkout according to the delivery destination and shipping method selected.

Available payment methods may include:

  • Major credit cards

  • Debit cards

  • PayPal

  • Other secure payment options available during checkout

Orders enter production only after successful payment authorization.

6. Shipping Information

Estimated Delivery

  • United States: 3–7 business days

  • International Orders: 7–21 business days

Delivery estimates are provided for informational purposes and may vary because of customs procedures, weather conditions, local postal services, or courier delays.

Shipping Fees

Shipping costs are displayed during checkout before payment is finalized.

Delayed or Missing Deliveries

Although we partner with reliable shipping carriers, occasional delays may occur that are beyond our control.

If your package has not arrived within 30 days after the estimated delivery period, please contact us at ntemerch@proton.me. We will investigate the shipment with the carrier and work with you to find an appropriate resolution.

7. Returns, Cancellations & Refunds

Return Eligibility

Customers may request a return within 14 days after receiving their order in accordance with our Return & Refund Policy.

Return Conditions

Returned products must:

  • Be unused and in resalable condition.

  • Include the original packaging.

  • Contain all accessories, labels, and included components.

Returns cannot be accepted for:

  • Personalized products.

  • Custom-made items.

  • Final sale merchandise.

  • Digital products or gift cards.

Refund Processing

After the returned item has been inspected and approved, refunds are generally processed within 5–10 business days using the original payment method.

8. Product Warranty & Limitation of Liability

Our products benefit from any mandatory consumer rights applicable under relevant laws regarding manufacturing defects or products that do not conform to their description.

If you receive a damaged, defective, or incorrect product, please notify us within 30 days of delivery.

To the fullest extent permitted by applicable law, Neverness to Everness Merch shall not be liable for indirect, incidental, or consequential damages arising from the purchase or use of products sold through our website.

9. Privacy & Personal Information

We collect only the information necessary to operate our store effectively, including:

  • Processing and shipping your orders.

  • Providing customer assistance.

  • Improving our products and services.

  • Sending important order-related communications.

If you would like to access, update, or request deletion of your personal information, please contact:

ntemerch@proton.me

We never sell your personal information to third parties.

10. Intellectual Property

Neverness to Everness Merch is an independent fan-inspired online store.

All game titles, logos, character names, artwork, designs, trademarks, and other intellectual property associated with Neverness to Everness remain the property of their respective owners.

All original website content, including text, graphics, layouts, branding, and product presentations created for ntemerch.com, is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use of our original website content is strictly prohibited.

11. Governing Law

These Terms and Conditions of Sale shall be governed by the applicable laws of the jurisdiction in which Neverness to Everness Merch operates.

If any dispute arises, both parties agree to make reasonable efforts to resolve the matter through direct communication before pursuing legal action.

12. Contact

If you have any questions regarding these Terms and Conditions of Sale or need assistance with an order, please contact our support team:

Email: ntemerch@proton.me

Thank you for shopping with Neverness to Everness Merch. We are dedicated to providing fans around the world with high-quality fan-inspired merchandise, secure transactions, transparent policies, and dependable customer service from the moment you place your order until it arrives at your doorstep.