Mentions légales
Last Updated: 28/08/2025
Welcome to Neverness to Everness Merch (ntemerch.com). By accessing or using our website, you agree to these Terms of Service along with all related policies, including Shipping, Returns, and Privacy. These Terms apply to all visitors and customers using our store or purchasing Neverness to Everness merch.
We aim to provide a safe, transparent, and smooth shopping experience for every Appraiser exploring our products inspired by the world of Hethereau.
Legal Notice
Neverness to Everness Merch is an independent online store offering fan inspired merchandise. All characters, story elements, visuals, and intellectual property related to Neverness to Everness belong to their respective rights holders.
We operate in accordance with applicable copyright and digital commerce regulations and do not claim ownership over original game content.
1. Shipping Policy
Order Processing
Orders are usually prepared within 1–3 business days, Monday to Friday, excluding holidays.
Estimated Delivery Times
- USA: 3–7 business days
- International: 7–21 business days
Delivery times are estimates and may vary due to customs processing, weather conditions, or courier delays.
Shipping Costs
Shipping fees are calculated automatically at checkout based on destination and package details.
Lost or Delayed Orders
We are not responsible for delays caused by carriers or customs. If your order is significantly delayed or lost, please contact us at ntemerch@proton.me within 30 days of the expected delivery window.
2. Returns and Exchanges
We want every customer to be satisfied with their NTE merch.
Return Period
Returns must be requested within 14 days of delivery.
Condition of Items
Products must be unused, undamaged, and returned in original packaging.
Non Returnable Items
Customized, digital, or final sale items cannot be returned.
How to Start a Return
Email ntemerch@proton.me with your order details. If approved, you will receive return instructions and authorization.
Refunds
Refunds are processed within 5–10 business days after inspection and are returned to the original payment method.
3. Payment Terms
All prices are shown in USD. Full payment is required at checkout. We accept major credit cards, debit cards, PayPal, and other secure methods depending on availability.
Orders may be canceled if payment cannot be completed or verified.
4. Privacy Policy
We respect your privacy and handle personal data with care. Information such as name, email, address, and payment details is used only to process orders and provide customer support.
We do not sell or share your personal data with third parties. Basic security measures are applied to protect your information, although no system is completely risk free online.
5. Intellectual Property
All content on this website, including visuals, text, branding, and product designs, is owned by NTE Merch or used under appropriate rights. Unauthorized copying, reproduction, or distribution is not allowed.
6. Product Disclaimer
All products are sold as is. While we aim for accuracy in product images and descriptions, slight variations may occur due to production and display differences. Any issues will be handled according to our Return Policy.
7. Liability
We are not responsible for indirect or incidental damages related to the use of our website or products. Our liability is limited to the value of the purchased item.
8. Governing Law
These Terms are governed by the applicable laws of the region where NTE Merch operates. In case of disputes, we encourage direct communication before any formal action.
9. Contact
For questions or support regarding these Terms, contact us at:
ntemerch@proton.me
We are committed to delivering a reliable and enjoyable experience so every Appraiser can explore and enjoy Neverness to Everness merch with confidence.