Refund policy

Last Updated: 28/03/2026

Welcome to Neverness to Everness Merch (ntemerch.com)

At NTE Merch, we aim to make every step of your shopping experience simple, transparent, and reliable, from browsing your favorite Neverness to Everness merch to receiving your order. This policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

Return Window
Return requests must be submitted within 14 days after delivery.

Product Condition
Items must be unused, unworn, and returned in original packaging with all tags and components included.

Non Eligible Items
Certain products cannot be returned, including:

  • Custom or personalized items
  • Final sale products
  • Digital items or gift cards

2. How to Start a Return

To begin a return, follow these steps:

Step 1 Contact Us
Email ntemerch@proton.me with your order number and reason for return. Photos may be required if the item is damaged or incorrect.

Step 2 Approval
Once reviewed, you will receive return instructions and an authorization confirmation.

Step 3 Shipping the Item
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. We recommend using a trackable shipping method.

3. Exchanges

For exchanges, simply return the original item following the return process and place a new order for the replacement product.

4. Refunds

After we receive and inspect your return, you will be notified about the approval status.

Processing Time
Approved refunds are issued within 5 to 10 business days depending on your payment provider.

Partial Refunds may apply if items are returned damaged, incomplete, or outside the allowed timeframe in exceptional cases.

5. Damaged or Incorrect Orders

If your Neverness to Everness merch arrives damaged or incorrect, contact us immediately at ntemerch@proton.me with photos and details. We will arrange a replacement or refund at no extra cost.

6. Late or Missing Refunds

If your refund has not arrived within 10 business days, please check with your bank or payment provider first. If the issue continues, contact our support team for assistance.

7. International Returns

We accept international returns within the 14 day window. Return shipping and any customs fees are the customer’s responsibility unless the item is faulty. We recommend using insured and trackable shipping services.

8. Gifts

Gift items follow the same return process. Refunds are issued to the original payment method or can be converted into store credit if preferred.

9. Return Address

All returns must be sent only to the address provided with your authorization. Unauthorized returns may not be processed.

Thank you for choosing Neverness to Everness Merch. We appreciate your trust and are committed to delivering a smooth and reliable experience for every Appraiser exploring the world of Hethereau.