Shipping policy
Last Updated: 28/08/2025
Thank you for choosing Neverness to Everness Merch (ntemerch.com). Our goal is to make sure every order arrives safely, efficiently, and in perfect condition so you can enjoy your NTE merch without stress. This Shipping Policy explains how we handle processing, delivery times, tracking, and other important shipping details.
1. Order Processing
All orders are usually prepared and processed within 1–3 business days, excluding weekends and public holidays. Once your order leaves our facility, you will receive a shipping confirmation email with tracking details when available.
Please ensure your delivery information is correct at checkout. Incorrect or incomplete addresses may cause delays or additional shipping costs, so double check before confirming your purchase.
2. Shipping Options by Region
United States (USA)
- Standard Delivery: 3–7 business days
- Express Delivery: 1–3 business days (optional upgrade)
- Shipping costs are calculated at checkout
Europe (EU)
- Estimated Delivery: 7–15 business days
- Shipping fees shown at checkout
- Customs fees or import taxes may apply depending on country regulations
United Kingdom (UK)
- Estimated Delivery: 7–15 business days
- VAT or customs charges may be required upon arrival
International Orders
- Estimated Delivery: 10–21 business days
- Shipping rates are calculated at checkout
- Any customs duties or import taxes are the responsibility of the customer
3. Delays, Lost or Damaged Packages
We always aim to deliver on time, but delays can occasionally happen due to customs, weather, or courier issues outside our control. If your order is delayed beyond the expected timeframe, please contact us at ntemerch@proton.me.
Lost Shipments
If your package does not arrive within 30 days of the estimated delivery date, contact us and we will investigate with the carrier and offer a solution such as replacement or refund if confirmed lost.
Damaged Items
If your Neverness to Everness merch arrives damaged, please send photos and a short description so we can resolve the issue as quickly as possible.
4. Tracking Your Order
Most orders include a tracking number, allowing you to follow your NTE apparel and collectibles from dispatch to delivery. Tracking updates may vary depending on the courier and destination country.
If tracking information seems delayed or unclear, our support team is always ready to help.
5. Additional Information
- Always double check your shipping address before placing an order
- Delivery times may vary due to customs or external factors
- For any shipping questions, contact us at ntemerch@proton.me
At Neverness to Everness Merch, we focus on delivering a smooth and transparent shipping experience so every Appraiser can receive their NTE merchandise with confidence and excitement.